Idea posted: February 2016

Institutions: IE Business School    Columbia Business School    Emory University Goizueta Business School    China Europe International Business School (CEIBS)    Rotterdam School of Management, Erasmus University    Utrecht University   

People react differently to decisions based on what they perceive was the fairness of the outcome as well as the fairness of the process — and whether or not they…

Idea posted: June 2014

Institutions: Pennsylvania State University Smeal College of Business   

New research, focusing on accounting ethics and using a carefully controlled experiment, reveals the power of social influence on the ethical standards of managers. After seeing honest budget reporting from…

Idea posted: January 2015

Institutions: NeuroLeadership Institute   

The SCARF® model, developed by neuroscientist David Rock, enables ‘change agents’ to exhibit more adaptive behaviours based on how mental experiences occur over time, thus offering to improve people’s capacity…

Idea posted: September 2019

Institutions: University of St. Gallen   

A new study shows how impactful customer contact can be in terms of employee engagement and organizational results. According to the study, contact with customers elicits the feeling in employees…

Idea posted: September 2022

Institutions: Foster School of Business    University of Washington    Yale University    ESSEC Business School   

A manager overreacts to an employee’s minor mistake and yells at the employee in front of his peers. Afterwards, the manager feels some guilt about the outburst for several reasons:…

Idea posted: January 2017

Institutions: Maastricht University    University of Amsterdam    Ghent University   

While more and more attention is being paid to making work more meaningful, the fact is that for many employees, notably those dealing directly with often-difficult customers, work can take…

Idea posted: November 2017

Institutions: ESADE    Rotterdam School of Management, Erasmus University    Duke University Fuqua School of Business   

When it comes to business – and most areas of life – we tend to think in straight lines. For example, if one shelf holds 50 books, two shelves will…

Idea posted: February 2014

Institutions: University of Cambridge Judge Business School   

In the 1940s, psychologist Jean Piaget suggested that children use their hands-on experiences of the world around them to build and develop their knowledge. This theory went on to shape…

Idea posted: July 2015

Institutions: Bocconi University Department of Management & Technology    Singapore Management University    University of Akron   

In recent years, humility has become increasingly accepted as a central feature of great leadership. Bestselling business books such as Good to Great, which considered humility as one of the…