Idea posted: September 2019
Institutions: University of St. Gallen
A new study shows how impactful customer contact can be in terms of employee engagement and organizational results. According to the study, contact with customers elicits the feeling in employees…
READ MORE PIN TO MY IDEAS Idea #751Idea posted: March 2017
Institutions: University of Illinois at Chicago Vanderbilt University Cornell University
Job satisfaction is often linked to the quality of the working relationship between an employee and his or her supervisor. A poor relationship can lead to an increase in turnover…
READ MORE PIN TO MY IDEAS Idea #645Idea posted: July 2015
Institutions: SDA Bocconi School of Management University of Minnesota Carlson School of Management
Organizational design theory studies the formal structures of an organization; network research focuses on informal structures — the informal interactions and relationships ‘behind the chart’. Giuseppe Soda of Bocconi University…
READ MORE PIN TO MY IDEAS Idea #526Idea posted: January 2013
Institutions: Cranfield University School of Management Massey University School of Management
What is ‘shared leadership’? How is it fostered and developed, and what insight can be taken from musicians about this phenomena? This Idea looks at the performance practices of musicians…
READ MORE PIN TO MY IDEAS Idea #074Idea posted: January 2013
Institutions: IMD
The image of an effective leader has traditionally embodied an archetypal male; displaying traits such as assertiveness, competitiveness and self-confidence. The problem for women who seek to project those traits…
READ MORE PIN TO MY IDEAS Idea #072Idea posted: January 2013
Institutions: Ashridge Executive Education, Hult International Business School Institute of Leadership and Management (IML)
What are the work expectations of Generation Y graduates, and how do they differ from those managing them? Research shows that nearly a third of the UK’s recent graduates are…
READ MORE PIN TO MY IDEAS Idea #067