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Ideas - Ideas for Leaders
How Mindfulness Helps Service Employees Regulate Their Emotions

Idea posted: January 2017

Institutions: Maastricht University    University of Amsterdam    Ghent University   

While more and more attention is being paid to making work more meaningful, the fact is that for many employees, notably those dealing directly with often-difficult customers, work can take…

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Corporate Culture: A Key Drivers of a Firm’s Value

Idea posted: January 2017

Institutions: Duke University    Duke University Fuqua School of Business    Columbia Business School   

How important is corporate culture to the success of a company, and what factors play into developing an effective or ineffective culture? A team of researchers from Duke University’s Fuqua…

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Why Customers Put Up With Rude Luxury Shop Assistants

Idea posted: December 2016

Institutions: University of British Columbia    Sauder School of Business    Southern Methodist University Edwin L. Cox School of Business   

Any consumer who has entered a high-end luxury shop and been treated with disdain by the sales clerks will understand the meaning of ‘retail rejection’. Many luxury companies are trying…

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Succession Planning Reduces Turmoil and Economic Impact of Departing CEO

Idea posted: December 2016

Institutions: University of North Carolina Kenan-Flagler Business School   

The departure of a CEO inevitably leads to disruption and uncertainty — from a nervous workforce unsure of what the future will look like to the markets monitoring carefully the…

  READ MORE   PIN TO MY IDEAS Idea #639
Media Multitasking: Unproductive but Gratifying

Idea posted: December 2016

Institutions: Ohio State University Fisher College of Business   

The research is consistent and unequivocal: media multitasking — that is, doing multiple tasks at the same time with at least one of those tasks involving some kind of media…

  READ MORE   PIN TO MY IDEAS Idea #638
Why Buying Green Is Not Considered Ethical if You Are Poor

Idea posted: December 2016

Institutions: University of Kansas, KU School of Business    Simon Fraser University, Beedie School of Business    Arizona State University W. P. Carey School of Business    University of British Columbia    Sauder School of Business   

That low-income purchasers face challenges in the marketplace is no surprise, given that they have less money to spend than other groups. However, low-income buyers face an additional, unexpected challenge:…

  READ MORE   PIN TO MY IDEAS Idea #637
Variety Leads to Happiness-If There’s Enough Time!

Idea posted: December 2016

Institutions: Duke University Fuqua School of Business    Duke University    UCLA Anderson School of Management   

Variety is the spice of life, according to the old saying. Two researchers from Duke’s Fuqua School of Business and UCLA’s Anderson School of Management decided to test whether variety…

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Multi-tasking: Those Who Do It Poorly Do It More!

Idea posted: November 2016

Institutions: University of Utah David Eccles School of Business   

Most people multi-task because they think they can do it well — and that they will acquire the rewards of multi-tasking, such as saving time and being less bored with…

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Learning Power: Learners Must Take Control

Idea posted: November 2016

Institutions: University of Bristol    University of Gloucestershire   

Based on extensive research, the Effective Lifelong Learning Inventory was developed in the late 1990s as an assessment tool for learning power. Specifically, the ELLI model identified seven qualities or…

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