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Ideas - Ideas for Leaders
Despite the Mission Statements, Leaders View Customers as More Important than Employees

Idea posted: February 2024

Institutions: Columbia Business School   

In the past few decades, corporate attitudes have evolved from a “customer is always right” mindset to the recognition that employees are as vital to the success of a company…

  READ MORE   PIN TO MY IDEAS Idea #874
Photo by Jon Tyson on Unsplash
Photo by Jon Tyson on Unsplash
Designing Experiential Services So Customers Remember the Best Parts

Idea posted: September 2015

Institutions: UCLA Anderson School of Management   

How can companies that sell experiential products and services design an experience that leaves customers with highly satisfactory memories — and the desire to return? A team of researchers from…

  READ MORE   PIN TO MY IDEAS Idea #551
Demand vs. Supply: The Future of Women in Top Leadership

Idea posted: March 2021

Institutions: University of Virginia   

Women continue to be vastly under-represented at the top levels of business, with recent figures in the U.S. indicating that less than 5% of major corporations CEOs are women, and…

  READ MORE   PIN TO MY IDEAS Idea #780
Delaying Retirement Can Be Bad for the Brain

Idea posted: July 2013

Institutions: Maastricht School of Management   

The greying of the post-war baby boom generation and increasing life expectancy are threatening the financial sustainability of pensions systems in many industrialized countries. European governments are responding by raising…

  READ MORE   PIN TO MY IDEAS Idea #166
DEI Under Fire and the Future of Gender Equality

Idea posted: July 2024

Institutions: Vanderbilt University    University of Virginia    University of Toronto   

As more politicians and courts turn against Diversity Equity Inclusion (DEI) programs, more firms and organizations are proactively dropping these programs to avoid future lawsuits. How will this trend impact…

  READ MORE   PIN TO MY IDEAS Idea #889
Deferring to Others: When Able People Prefer Lower Status

Idea posted: January 2014

Institutions: University of California Berkeley Haas School of Business   

The desire for high status is widely considered a universal human motive. Those with higher status tend to be listened to more, and are often perceived as having more power.…

  READ MORE   PIN TO MY IDEAS Idea #287
Deferred Compensation Helps Retain CEOs

Idea posted: August 2015

Institutions: University of Amsterdam    Frankfurt School of Finance & Management   

Theoretically, deferred compensation should keep executives from leaving the firm. One way to defer compensation is through unvested equity pay. After four or five years, the pay is vested. This…

  READ MORE   PIN TO MY IDEAS Idea #536
Decision-Making With Emotional Intelligence

Idea posted: September 2013

Institutions: University of Toronto Rotman School of Management    Yale University   

Emotional intelligence — the awareness and understanding of emotions — has a variety of workplace applications and benefits. Leaders who perceive and relate to the emotions of those they direct…

  READ MORE   PIN TO MY IDEAS Idea #217
Decision Support Systems: Under-rated and Under-used?

Idea posted: June 2014

Institutions: ESSEC Business School    Vienna University of Economics and Business    Rotterdam School of Management, Erasmus University   

Technology acceptance research tells us that user evaluations (i.e. beliefs, perceptions and attitudes) strongly influence rates of adoption and diffusion. The problem for companies that develop and sell new technologies…

  READ MORE   PIN TO MY IDEAS Idea #387

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