Idea posted: June 2023

Institutions: Kellogg School of Management    Northwestern University   

In online question and answer communities, such as the Apple and Google communities of users, or general interest platforms such as Quora, user questions are answered by other users. These…

Idea posted: February 2020

Institutions: KEDGE Business School    University of St. Gallen    Babson College    University of Melbourne, Australia   

Most major firms have online brand communities to reinforce their connections with customers and increase their reputation, brand patronage and customer spending. These online communities offer satisfied customers the ability…

Idea posted: April 2020

Institutions: Boston Consulting Group   

Terms such as ‘volatility’ and ‘disruption’ are often used to describe a world in which competitive advantage is increasingly difficult to maintain. The extent of such volatility and disruption is…

Idea posted: October 2017

Institutions: Vlerick Business School   

The word ‘politics’ has such a negative connotation that being ‘skilled’ at office politics may imply deceit, hypocrisy, and other sundry attributes that one doesn’t advertise on a resume. In…

Idea posted: February 2015

Institutions: Carnegie Mellon University    University of Virginia Darden Business School    UCLA Anderson School of Management    University of Miami School of Business Administration    Melbourne Business School-Mt Eliza Executive Education   

Workplace conflicts are, unfortunately, a common and difficult problem for managers. The traditional approach to resolving conflict is to examine the content of the conflict: what are you fighting about,…

Idea posted: July 2013

Institutions: New York University Stern School of Business    University of St. Gallen   

In recent years, the trust afforded to senior management has eroded significantly, particularly for those executives in finance-related positions. The demise of certain companies sent shockwaves across industries; successful covering…

Idea posted: October 2014

Institutions: University of St. Gallen   

It is not easy to motivate subsidiaries of multinational companies to create competence that can be useful to other subsidiaries, and for good reason. Developing competence, including know-how and technological…

Idea posted: May 2014

Institutions: Henley Business School   

How would you describe the impact of your organization’s reputation on overall business performance? Trust may play a big part in building that reputation, but how closely are trust and…

Idea posted: January 2018

Institutions: Queensland University of Technology Business School   

Many companies develop their relationship marketing strategies based on the assumption that their customers are unerringly cold and calculating, and driven by one question: what kind of a financial deal…