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Ideas - Ideas for Leaders
The Overlooked Productivity Costs of Collaboration

Idea posted: October 2015

Institutions: Kellogg School of Management    Northwestern University Feinberg School of Medicine   

Collaboration, either formal or discretionary (informally approaching others for guidance, information or assistance), is considered a virtue in today’s workplace. The advantages of collaboration are many, ranging from creativity and…

  READ MORE   PIN TO MY IDEAS Idea #552
Designing Experiential Services So Customers Remember the Best Parts

Idea posted: September 2015

Institutions: UCLA Anderson School of Management   

How can companies that sell experiential products and services design an experience that leaves customers with highly satisfactory memories — and the desire to return? A team of researchers from…

  READ MORE   PIN TO MY IDEAS Idea #551
The Unexpected Creative Effect of Sarcasm

Idea posted: September 2015

Institutions: INSEAD    Harvard Business School    Columbia Business School   

Is sarcasm in the workplace as destructive as usually assumed? While sarcasm — in which people express one thing by saying the exact opposite — is rampant in organizations, most…

  READ MORE   PIN TO MY IDEAS Idea #550
Broad Knowledge or Narrow Expertise: What Works Best for Innovation?

Idea posted: September 2015

Institutions: University of Toronto Rotman School of Management    London Business School   

Two schools of thought exist on the best source of innovation. The foundational school argues that a deep, expert knowledge of the domain is required to unlock new pathways. Only…

  READ MORE   PIN TO MY IDEAS Idea #548
Transformational Leadership Extra Effective When Employees Have High Self-Esteem

Idea posted: September 2015

Institutions: China Europe International Business School (CEIBS)    University of Illinois College of Business    Jinju National University    Seowon University   

The core self-evaluation (CSE) assessment is an attempt to reconcile the variety of personality types assessments (e.g. Myers-Briggs) available. The CSE looks at four personality traits: self-esteem, generalized self-efficacy, locus…

  READ MORE   PIN TO MY IDEAS Idea #547
Beware of Over-Optimistic Investors Skewing High-Risk Stock Prices

Idea posted: September 2015

Institutions: Warwick University Business School    UCLA Anderson School of Management    Old Dominion University   

In finance, a capital asset's sensitivity to risk is often represented by the quantity beta (β), and investment opportunities that have a high risk profile are known as ‘high beta’…

  READ MORE   PIN TO MY IDEAS Idea #549
Buyers of Experiential Products and Consumer Reviews

Idea posted: August 2015

Institutions: Washington University Olin Business School    The Wharton School of the University of Pennsylvania    University of Toronto Rotman School of Management   

While material purchases are purchases of tangible products that one intends to keep, experiential purchases are purchases of products that must be experienced. Restaurant meals, movies, or vacations are examples…

  READ MORE   PIN TO MY IDEAS Idea #546
How Supervisors and Co-Workers Stop Anxiety from Hurting Performance

Idea posted: August 2015

Institutions: University of Toronto Rotman School of Management    Hong Kong Polytechnic University   

Workplace anxiety and stress causes work performance to suffer. Previous research shows that performance suffers because of what academics call ‘cognitive interference’: when employees are stressed, they cannot focus on…

  READ MORE   PIN TO MY IDEAS Idea #544
What Companies Learn from Customer Satisfaction Surveys

Idea posted: August 2015

Institutions: University of Michigan Ross School of Business   

How well is your company performing? For many companies, the answer to this question comes through customer satisfaction surveys, which tell companies where they are successfully meeting customer expectations and…

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