How More Customer Contact Creates a More Energetic, Motivated and United Workforce

Idea posted: September 2019

Institutions: University of St. Gallen   

Authors:

A new study shows how impactful customer contact can be in terms of employee engagement and organizational results. According to the study, contact with customers elicits the feeling in employees…

  READ MORE   PIN TO MY IDEAS Idea #751

Age Diversity and Performance: Negative Stereotypes and HR Policies

Idea posted: November 2013

Institutions: University of St. Gallen   

Authors:

Issues related to diversity in the workplace have been at the forefront of management research in recent years. Numerous studies have highlighted the benefits of, for example, including more women…

  READ MORE   PIN TO MY IDEAS Idea #256

Avoiding the Acceleration Trap

Idea posted: October 2013

Institutions: University of St. Gallen    University of Cambridge Judge Business School   

Authors:

Perhaps at one time, ‘corporate burnout’ was attributed to few, mostly C-suite executives. Now, it is much more commonly experienced by employees at all levels of an organization. Increased competition…

  READ MORE   PIN TO MY IDEAS Idea #231