The Emotional Challenge of Customer Service

Idea posted: January 2019

Institutions: Sheffield Hallam University    Australian Catholic University   

Authors:

Emotional Intelligence is the ability to recognize how emotions can affect your behaviour and thoughts, and the behaviour and thoughts of others, and given this awareness, helps you regulate your…

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Why Emotional Intelligence in Business Is Difficult

Idea posted: January 2019

Institutions: RocheMartin Institute    Australian Catholic University    Dublin Institute of Technology   

Authors:

Although the concept of emotional intelligence (EI) is widely accepted, there is no single accepted way to define EI and measure it in people. One recent metric that has emerged…

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