When we forgive we can change the future. This is one of the greatest lessons organizations can learn from transformational political leaders such as Nelson Mandela, Mahatma Gandhi and Aung Suu Kyi. Resentment, bitterness and blame make us prisoners of the past and impede progress. In the workplace, we need to accept human fallibility — and encourage people to think of mistakes as learning opportunities. The wise leader — and the wise organization — forgives and learns.
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