Many people “make sense” of the world through their peers—that is, they seek to better understand events in the world around them by talking with and learning how their peers are responding to the events in question. This occurs when a new corporate strategy is announced by top management that is ambiguous—that is, not clearly […]
The adverse impact of a toxic culture on organizations has been well documented. A study by a team of researchers from the University of Navarra and Harvard University focuses on the flip side of the coin: the potential beneficial impact of a healthy organizational culture on the well-being of employees. For their study, the researchers […]
The theory of evolution argues that survival depends on adaptation to the environment. Biological, psychological and behavioural characteristics in living things evolve or emerge in an ongoing battle to survive in a changing environment. Through the prism of evolution, leadership emerged because of the social needs of groups—that is, leadership is necessary for groups to […]
An extensive review of innovation studies in leading academic journals reveal that constraints on innovation are not necessarily negative. In fact, according to this careful analysis of 145 academic studies, constraints increase innovation…. up to a certain point. When constraints are pushed too far, they stifle rather than enable and encourage innovation. The term ‘innovation’ […]
The concept of agility — an approach to innovation and development based on shorter project timeframes, focused targets and ‘sprints’ — was first conceived in software development companies. Metaphors such as SEAL teams are used to describe these fast-moving, nimble project teams. This attractive concept is spreading to more traditional companies and industries, although with […]
A new study shows how impactful customer contact can be in terms of employee engagement and organizational results. According to the study, contact with customers elicits the feeling in employees that they are working to help others, that their job is not just a task in a vacuum with no connection to the rest of […]
Recent corporate scandals as well as the recognition that great innovative ideas can come from lower-level and front-line employees are two important reasons that the most successful organization are those in which people at all levels are not afraid to speak up. An organization’s employees must feel comfortable and safe enough to alert leaders to […]
The ideal candidates for a new job are highly competent and highly sociable. They are knowledgeable and skilled in their fields while at the same time have collegial and easy to work with personalities. Nobody is perfect, however, and many candidates will be stronger on one dimension than the other — they will come across […]
One of the key success factors of an organization is that its executives, managers and employees or staff are able to share with each other best practices and processes, new routines, innovations and all other beneficial and important knowledge. Unfortunately, rather than the smooth and widespread transfer of knowledge, organizations find that knowledge often gets […]
Friendship in the workplace can be a positive factor as friendly colleagues collaborate harmoniously, share information easily and support each other’s work. On the negative side, friendships can also lead to ‘friendship cliques’, in which the members work closely with each other but consider non-clique members outsiders, and perhaps competitors. Members belonging to a clique […]