It is often assumed that customers are the best judges of whether or not they have a problem, but that is not always the case, especially when it comes to innovative complex products. As with almost any novel high-tech product, consumers are uncertain of their requirements, so producers engage in guesswork to try and identify […]
When we choose products, it is easy to assume we are doing so because of the benefits – or perceived benefits – they offer us. Whether it is the newest generation smartphone, our safe and reliable family car, or our favourite wine, do we not base our choices on the value a particular product holds […]
A review of consumer research (based mainly in North America) and of literature from marketing and related social science disciplines confirms that marketing affects food consumption in ways beyond advertising. Pricing is one of the strongest influences. One econometric study, for example, found that a 10 per cent increase in prices at fast-food and full-service […]
Business environments evolve quickly and constantly, and changes in technologies, demand or regulation often lead to the development of new products and services. But what determines the quality of these products and services — and the degree of innovation of companies? A study of data from 84 firms supplying the German car industry shows that […]
Does bad weather reduce productivity within factories and other workplaces? This is the question that the latest research from Marcelo Olivares of the Columbia Business School and Gérard Cachon and Santiago Gallino of Wharton addresses. The researchers used inventories and productivity statistics covering 10 years for 64 US automobile assembly plants, and matched them to […]
Innovation in the West has become too rigid, insular and bloated to remain effective, according to Judge Business School’s Navi Radjou, Jaideep Prabhu and Simone Ahuja. During the recent economic downturn, in particular, once favoured structured approaches to innovation have failed where agility and differentiation were required. These approaches do not seem to address the […]
Robots are taking over our jobs! Ok, maybe that’s not quite the case just yet, but as technology continues to develop swiftly, there is no doubt that machines are getting smarter, cheaper, and – in some cases- more effective than humans. In several fields, analytical models are already heavily relied on for forecasting; take the […]
How do you sell an automobile in an emerging nation where salaries are a tiny fraction of salaries in developed countries? The traditional answer: make a cheaper model of the car you sell in developed countries. Companies traditionally take the products they are selling in developed markets and then make small changes to those products […]
The purpose of R&D is to invest time and money in a technology in order to bring it to market to make a profit. The window of competitive advantage that exists when a company brings a new technology to market before everyone else is one of the primary incentives for a company to make that […]
In today’s increasingly competitive and fast-changing global marketplace, businesses must seek to develop more frequent and higher quality innovations. At the same time, customers, employees and other stakeholders are demanding more opportunities to co-create and collaborate with businesses. Stakeholders, who are increasingly informed, connected, networked and empowered, are challenging firms. Customers, for example, are demanding […]