Co-creation in the business-to-consumer (B2C) environment is nothing new. Many services — ranging from hairdressing to care for the elderly through architecture and interior design — have long involved close collaboration with customers and clients and long been ‘marketed’ partly through word of mouth. It has, however, been given new impetus — and a higher […]
Read More… from Co-creating with Customers: More Pros than Cons?
The next head of General Electric will be somebody who spent time in Bombay, in Hong Kong, in Buenos Aires. We have to send our best and brightest overseas and make sure they have the training that will allow them to be the global leaders who will make GE flourish in the future Jack Welch, […]
Read More… from Multicultural Experience: Better Performance, Better Job Prospects
Spending time overseas has long been associated with the development of a more open and optimistic view of humanity and the world. In his 1869 autobiographical work Innocents Abroad, Mark Twain described travel as “fatal to prejudice, bigotry and narrow-mindedness”, arguing that “broad, wholesome, charitable views of men and things cannot be acquired by vegetating […]
Read More… from How Travelling Abroad Builds Trust and Tolerance
The profile of leaders has changed over the decades, with a significant shift away from the notion of lifetime employment. The employee of the mid-twentieth century who climbed the ladder of progression to reach the top is a rare beast nowadays. Recent research shows how over the last 30 years the executive profile has evolved […]
Read More… from The Speed of the Ascent: Which Leaders Get the Top Jobs?
Organizational justice has become a major focus of management research in recent years, due to its connection with numerous employee outcomes; satisfaction, commitment, trust and reduced levels of turnover have all been associated with an employee’s perceived level of justice in their workplace. But how exactly do changes in perceptions of justices—both and positive or […]
Strong relationships and social ties between clients and individual executives can be something of a double-edged sword in business. There is always the danger of client defection when the ‘linchpin’ leaves. The risks tend to be greatest in ‘human capital intensive’ businesses such as advertising, law and consulting, where there is often a close connection […]
According to the US Bureau of Labour Statistics, the participation rate for women in the labour force was down from 60.3% in 2000, to 57.6% in 2012. This was despite the fact that women weathered the recent recession better than men, because of the majority of them were employed in ‘recession-proof’ industries, like health, education, […]
The question of whether positive or negative incentives work better has long been a matter of debate in society. From biblical times to the very recent past, children were thought to be better motivated through negative incentives — known in the bible as the “rod” and two generations ago as “a good spanking” — than […]
A research team from Wharton and London Business School discovered the benefits of self-reflective job titles almost by accident. Wharton professor Adam Grant, PhD candidate Justin Berg, and London Business School professor Daniel Cable were investigating the impact of a series of initiatives by the Make-a-Wish Foundation’s CEO. These initiatives had the goal of fostering […]
Read More… from Self-Reflective Job Titles Reduce Emotional Exhaustion
When it comes to promoting women into leadership positions, the same corporation will have a better experience in some countries than others. According to two researchers from University of Toronto’s Rotman School of Management, the different levels of success can be explained by what they call the cultural tightness of the country. In culturally tight […]
Read More… from Promoting Women Leaders in Different Cultures
