In the early 2000s, there was a rush by organizations to outsource and offshore many call centres because of the significant cost savings that could be achieved. But offshoring has often led to a reduction in customer satisfaction, so businesses are increasingly bringing their critical customer service call centre operations back ‘onshore’. At the same […]
Read More… from Homeworking Beats Outsourcing: a 6 Step Model
It is standard practice for corporations to have a conference call with stock market analysts after quarterly earnings are released. In this call, executives make a presentation concerning the earnings report then take questions from the analysts. It is these conference calls that researchers from University of Virginia’s Darden School of Business and NYU’s Stern […]
Read More… from How Time of Day Impacts on Business Conversations
Executives cannot afford to ignore the dangers posed by acting overconfidently. Numerous examples in recent history can attest to this, from the inflation of the dot-com bubble in the late 1990s, to the housing boom pre-2008. Fortunately, overconfidence is not a universal problem; it is only likely to be a problem in certain situations. Identifying […]
Read More… from Advantages of Confidence and Dangers of Overconfidence
There are two basic types of exchanges employed by people when forming new relationships: incremental exchanges and constant exchanges. In the former, we ‘test the water’ and build relationships gradually through incremental steps of commitment; in the latter we take ‘leaps of faith’ in each other and relations gets off to a quick start. So […]
Read More… from Business Relationships: Test the Water or Take a Leap of Faith?
In traditional Chinese Confucian culture, an emphasis is placed on the development, maintenance, and exploitation of social networks, which depend on reciprocity, integrity, and the highest individual ethical standards. In China, inter-firm relationships (such as supplier/buyer relationships) cannot be well understood without recognition of this. The research here suggests that ethical leadership not only affects […]
Read More… from Ethics and Conflict Resolution in Chinese Firms
A research study set out to examine how effective extraverted leadership actually is on group performance, and what characteristics on the part of employees also play a role in this. This is extraversion as described as ‘a tendency to engage in behaviours that place oneself at the centre of attention, such as seeking status and […]
Read More… from Balancing Extravert Leaders and Pro-active Employees
Leaders can have a ripple effect through their company, particularly those in the C-suite; their actions reverberate throughout the organization, with followers sometimes even mimicking them. The CEO of BAE Systems learnt this quickly as she noticed a dozen women in her office imitated the way she tied her scarf after her first day on […]
‘Damned if they do, damned if they don’t’ — this is usually the unfortunate impression/management dilemma faced by female executives. If they adopt male behavioural traits typically associated with strong leadership, they are devalued for appearing too masculine. Yet if they favour a more vulnerable stance, they are dismissed as less competent to their male counterparts. […]
Read More… from The Effect of Feminine Charm in Negotiations
Companies have spent increasing amounts on social media and ICT (information and communication technology) in recent years, demonstrating their interest in keeping up with the rapid pace of technological development. However, are they also dedicating equal effort to understanding the factors that actually drive an individual’s willingness and ability to share knowledge? Apparently not, according […]
Read More… from Building Knowledge Sharing Networks in Organizations
"What makes a good leader?" is one of the most asked and researched questions of the past few decades. Finding a convincing answer is both more important now than ever and more difficult because we live in a world where an increasing amount of information is being produced and communicated. According to Professor Patrick Bolton, […]
Read More… from Resolute Leadership, Coordination and Corporate Culture
