CEOs tend to be strong in decision-making and the financial elements of their jobs, but weak when it comes to managing their people and developing talent, according to a survey of 160 North American boards of directors and CEOs. Specifically, ‘mentoring skills’ was tied with ‘board engagement’ for first place in CEO weaknesses, followed closely […]
Subject: Communication
Bring Your Own Device to Work: The Pros and Cons for a Multinational
The IT innovations that have emerged on the consumer market in recent years have led employees, familiar with the benefits consumer products offer, to expect the same level of technology to be provided by their corporate IT departments. This trend, referred to as the ‘consumerization of IT’, has increasingly brought consumer innovations into the workplace; […]
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How Best to Juggle Multiple Conversations at Work
Technology that is supposed to make us more productive only seems to have complicated our task. We may be in an important meeting but know that whoever just sent an email is waiting for a response… and waiting impatiently. Is it possible to carry on multiple conversations and still be fully effective? Research shows that […]
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Building Buy-In: The Value of Informal Relationships and Coalitions
How to make your voice heard and be more influential in the workplace has always been a topic of interest for executives. Traditionally, it has been suggested that in order to exercise more influence, one must strive to be a part of the hallowed ‘C-Suite’ (i.e. a chief executive officer, chief financial officer, chief marketing […]
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How to Lead Virtual Teams
Virtual teams, made necessary by globalization and possible by technology, are now common in business. They’ve taken over traditional functions such as procurement, manufacturing, IT and finance, as well as newer activities such as global supply chain and global service delivery. They’re often assembled for new-product development and R&D. And they’re increasingly found at the […]
Body Language: Power Poses That Get Lost in Translation
Several studies have made the connection between body postures and feelings and perceptions of strength and dominance. Open and expansive body language has not only been found to communicate power but also to affect power-related thoughts and feelings and neuroendocrines (cells that release hormones such as testosterone to the blood). Constricted poses, on the other […]
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In the Eye of the Beholder-When Eye Contact Fails to Persuade
There is a lot of cultural lore about the power of eye contact as an influencing tool. Business leaders, salespeople and many others have long been urged and trained to engage in eye contact with their audience – whether that is an individual customer or a convention of thousands. It has been taken as read […]
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All-consuming: Brand Management in the Digital Age
The field of brand management is undergoing a metamorphosis as the pace of change in our world increases. The brand-building process we used to take for granted, particularly in terms of communication, has changed irrevocably. No longer can leaders and their marketing teams rely simply on slick advertising campaigns to market their products, boost the […]
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Using Anger in Negotiations – Real and Fake
Studies have shown that anger can be an effective management technique to spur a response from employees, and equally effective in negotiations to demonstrate toughness, ambitious goals, and resistance to making any concessions. However, in previous negotiation research, negotiators had no reason to doubt the sincerity of the anger of the other party. Stéphane Côté […]
Pricing and the Power of Red
The colour red has long been associated with pleasure, and its effects have long been the subject of research. Studies have suggested that it serves as a ‘heuristic cue’ or shortcut when people make judgments and decisions. (In 2008, for example, researchers found that sports referees assign more points to competitors wearing red than those […]