Cynicism to change (CTC) is often studied at the individual level — how employees react to change. Indeed, employee CTC will impact whether or not change can be successfully implemented in any organization. However, according to Katherine A. DeCelles of University of Toronto’s Rotman School of Management, Paul E. Tesluk of the University of Buffalo […]
Read More… from Resistance to Change: Overcoming Multilevel Cynicism
Buying integrated services is now the dominant ‘modus operandi’ for clients in IT outsourcing arrangements. But relatively little is known about how integrated services are co-ordinated and implemented by providers. Combining multiple service components into a single working portfolio can be complex — and often amounts to a major change programme that involves the in-sourcing […]
Read More… from Integrated IT Outsourcing: Total Package or Total Chaos?
While the commonly accepted wisdom is that new CEOs from the outside will be in a better position to bring change to an organization, the record indicates otherwise. They often fail. Ayse Karaevli of the WHU-Otto Beisheim School of Management, and Edward Zajac of Northwestern University’s Kellogg School of Management challenge the conventional wisdom and […]
In the quest to achieve global efficiency, often companies find themselves faced with a dilemma: how can they manage the various processes needed to run a global organization, yet keep a locally-flexible system at the same time? Unable to reach this equilibrium, many find themselves stuck in a rigid system and not as customer-orientated as […]
Read More… from Balancing Local and Global Efficiency with Anchored Agility
Group coaching is known to help break down barriers to communication, build trust and solve specific and practical problems in organizations. An interpersonal learning process, it can create the impetus for change. Its effects can be explained by psychology and psychodynamics. Good coaches use the ‘clinical paradigm’ as a conceptual framework for group sessions. They recognise […]
Troubled manufacturing company the KSV is at crisis point. Its Total Productive Maintenance (TPM) program has failed to deliver the expected benefits, and two of its biggest customers, Avobus and Ecotech, are threatening to defect. Senior members of staff are divided, and, after a particularly difficult meeting, managing director James Grader, brought in to […]
Read More… from Calling in the Consultants: Risks and Rewards
The KSV plastics company is in trouble. A myopic cost control program has created supply chain and production problems and made it difficult to deliver orders on time and to acceptable standards. One of its best customers, Avobus, looks likely to ‘walk’. Managers are working themselves into the ground to keep the business afloat – […]
Read More… from The Surprising Reality of the Leadership of Change
Discussing her return to PwC as Chief Financial Officer (CFO) in 2012, Carol Sawdye said she would be spending much of her first year on the job focused on “change management.” In saying so, Sawdye acknowledged that the role of a CFO has now transformed; they need to assume bigger responsibilities and play a crucial […]
Read More… from CFOs Reborn as Agents of Organizational Change
Through their research, the authors set out to examine the effects that leaders at different levels in an organization have on each other. To do so, they investigated the relation between leadership alignment and strategy implementation in a large health care organization of more than 3,000 physicians, who work in 19 large medical centres or […]
Read More… from Leadership Alignment and Strategy Implementation
Strategic embeddedness is a priority for companies; a strategy is much more likely to succeed if a critical mass of employees understands and accepts it. Despite this, articles on strategic alignment have tended to focus more on organizational structures, systems and processes than on employees. Why do some people understand and accept their company’s business […]
Read More… from Embed the Strategy (Do Not Rely on Cascading)
