Resilience is the ability to adaptively respond to challenges and avoid the burnout and feelings of being overwhelmed that can damage the well-being, health and performance of leaders and employees. Improving resilience in an organization leads to higher feelings of engagement, less burnout, less stress, less conflict, and overall higher performance. Based on decades of […]
Work-from-home (WFH) flexibility was once available only to a select group of employees and professions. The sudden emergence of the Covid-19 pandemic forced companies in many industries to make WFH arrangements for as many of their employees as possible. This forced natural experiment allowed both companies and their employees to experience the benefits and pitfalls […]
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Failure can undermine the confidence of employees, causing them to avoid setting ambitious goals, and to experience high stress and give up more easily when faced with challenges. Many leaders thus recognize the need to help their people overcome their natural fear of failure in order to improve their performance and results. One approach to […]
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Drawing from a unique database of information spanning 25 years and taking a unique approach to defining work, a team of European researchers offer a mix of expected and unexpected insights into the progress of women in the workplace. The study, sponsored by the European Commission’s Joint Research Study, based its findings on an analysis […]
Read More… from Men Continue to Have the Best Tasks in the Workplace
Past research has demonstrated that high external performance expectations (e.g., from supervisors, co-workers, clients, family, friends, and the media) can motivate individuals to increase their efforts and be more persistent, leading to higher levels of performance. The source of this motivation is the desire to make a good impression on those who are watching. One […]
Read More… from Setting High Performance Expectations Can Lead to Failure
In the UK, Regional mental health trusts provide mental health services. Hospitals, GPs and other ‘’commissioning organizations’, such as crisis centres refer patients to these trusts. The mental health trusts are governed by clinical commissioning groups and regulated by the national Care Quality Commission. In 2011, the Care Quality Commission imposed 15 requirement notices on […]
Read More… from Why Performance Improvements Don’t Lead to Higher Trust
In the UK, Regional mental health trusts provide mental health services. Hospitals, GPs and other ‘’commissioning organizations’, such as crisis centres refer patients to these trusts. The mental health trusts are governed by clinical commissioning groups and regulated by the national Care Quality Commission. In 2011, the Care Quality Commission imposed 15 requirement notices on […]
Read More… from Why Performance Improvements Don’t Lead to Higher Trust
A new study shows how impactful customer contact can be in terms of employee engagement and organizational results. According to the study, contact with customers elicits the feeling in employees that they are working to help others, that their job is not just a task in a vacuum with no connection to the rest of […]
Read More… from How More Customer Contact Creates a More Energetic, Motivated and United Workforce
Does management matter in producing results? The intuitive response is yes. Multiple books and articles about famous, successful companies also celebrate the power of good management to drive great results. But until recently, true empirical data on the impact of management on results has been lacking. A team of academics and U.S. Census Bureau researchers […]
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Authentic leadership refers to leaders whose external behaviours and decisions are driven by internal positive values and concern for others. They tend to be self-aware, recognizing their strengths, weaknesses, values and emotions; transparent, presenting their true selves to their followers; and open to unbiased information and the viewpoints of others before making decisions. Previous research […]
Read More… from Authentic Leaders Inspire Creativity, Organizational Citizenship and Performance
