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Performance Management Archives - Ideas for Leaders

Are Working Class CEOs Less Worried about Employee Welfare?

CEOs and corporate leaders come from diverse backgrounds, with a broad range of childhood experiences. While some CEOs were raised in affluent families, with all the privileges and opportunities that such an upbringing offers, other CEOs had difficult childhoods marked by poverty and challenging family situations. A team of researchers studying the impact of different […]

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Address Physical, Mental, Emotional and Social Resilience to Improve Performance and Engagement

Resilience is the ability to adaptively respond to challenges and avoid the burnout and feelings of being overwhelmed that can damage the well-being, health and performance of leaders and employees. Improving resilience in an organization leads to higher feelings of engagement, less burnout, less stress, less conflict, and overall higher performance. Based on decades of […]

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Work from Home and Job Satisfaction: It’s Complicated

Work-from-home (WFH) flexibility was once available only to a select group of employees and professions. The sudden emergence of the Covid-19 pandemic forced companies in many industries to make WFH arrangements for as many of their employees as possible. This forced natural experiment allowed both companies and their employees to experience the benefits and pitfalls […]

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Setting High Performance Expectations Can Lead to Failure

Past research has demonstrated that high external performance expectations (e.g., from supervisors, co-workers, clients, family, friends, and the media) can motivate individuals to increase their efforts and be more persistent, leading to higher levels of performance. The source of this motivation is the desire to make a good impression on those who are watching. One […]

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Why Performance Improvements Don’t Lead to Higher Trust

In the UK, Regional mental health trusts provide mental health services. Hospitals, GPs and other ‘’commissioning organizations’, such as crisis centres refer patients to these trusts. The mental health trusts are governed by clinical commissioning groups and regulated by the national Care Quality Commission.  In 2011, the Care Quality Commission imposed 15 requirement notices on […]

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Why Performance Improvements Don’t Lead to Higher Trust

In the UK, Regional mental health trusts provide mental health services. Hospitals, GPs and other ‘’commissioning organizations’, such as crisis centres refer patients to these trusts. The mental health trusts are governed by clinical commissioning groups and regulated by the national Care Quality Commission.  In 2011, the Care Quality Commission imposed 15 requirement notices on […]

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How More Customer Contact Creates a More Energetic, Motivated and United Workforce

A new study shows how impactful customer contact can be in terms of employee engagement and organizational results. According to the study, contact with customers elicits the feeling in employees that they are working to help others, that their job is not just a task in a vacuum with no connection to the rest of […]

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