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Interpersonal Skills Archives - Ideas for Leaders

Followers Can Fix the Damage of Leadership Incompetence

Leadership involves a dynamic relationship between leader and follower to which both parties contribute. The study of “followership,” focuses on the vital role that followers play in the leader-follower relationship and, consequently, the role that followers play in the success of the organization. For example, poor followership, such as blindly following an incompetent or unethical […]

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Why Employees Are Suspicious of Unsolicited Advice

One often-overlooked element of an organization’s success is sharing of advice— information with guidance or recommendations. Advice is clearly beneficial to the individuals receiving the advice, who can use it and learn from it, and thus improve their performance; as such, advice is also clearly beneficial to the organization’s performance as whole. Yet many employees […]

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The Listening Paradox: Why Listening Is Often Difficult

How does one listen well? The answer—as revealed in an exhaustive review of the listening research published between 2000 and 2021—is often built on the speaker’s perception. For example, some common signs of a good listener include: acknowledging the speaker through non-verbal reactions (nodding the head) or verbal reactions (“hmm,” “yes”); continuing to watch the […]

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Narcissistic Leaders Negatively Impact Different Employees in Different Ways

Research has identified as non-productive the narcissistic tendencies of a leader, such as a grandiose sense of self-importance and need for constant admiration, that have a negative impact on the organization. In contrast, productive narcissistic tendencies, such as charm and the drive to push through adversity, can have a positive impact. A new study examines […]

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Avoiding Toxic Workers Is More Profitable Than Hiring Superstars

While a great deal of attention has been paid to the performance and cost advantages of hiring superstars, less attention is paid to employees at the other end of the spectrum: toxic workers who undermine the organization’s productivity and incur significant costs regulatory and legal liabilities. New research shows that avoiding toxic workers (or converting […]

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Why Workplace Conversations Are More Successful than You Believe

Conversations with new people are an important part of most people’s social and professional lives. After such conversations, people often seem to underestimate whether the other person in the conversation enjoyed the conversation and liked them. A series of five studies confirmed what the researchers call the ‘liking gap.’  In the first section of the […]

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