A new study shows how impactful customer contact can be in terms of employee engagement and organizational results. According to the study, contact with customers elicits the feeling in employees that they are working to help others, that their job is not just a task in a vacuum with no connection to the rest of […]
Read More… from How More Customer Contact Creates a More Energetic, Motivated and United Workforce
Job satisfaction is often linked to the quality of the working relationship between an employee and his or her supervisor. A poor relationship can lead to an increase in turnover intention — the desire or intent to leave — and eventually turnover itself: the employee quitting the job, sometimes even in the absence of a […]
Read More… from Bosses Who Treat Women Middle Managers Will Have Happier Frontline Employees
Organizational design theory studies the formal structures of an organization; network research focuses on informal structures — the informal interactions and relationships ‘behind the chart’. Giuseppe Soda of Bocconi University in Milan and Akbar Zaheer of the University of Minnesota’s Carlson School of Management argue, however, that to evaluate individual performance in an organization — […]
Read More… from How Informal and Formal Networks Hurt and Help Performance
What is ‘shared leadership’? How is it fostered and developed, and what insight can be taken from musicians about this phenomena? This Idea looks at the performance practices of musicians and the leadership challenges that arise in this field to explain why a single responsible leader within a hierarchical system can lead to problems within […]
Read More… from Ensemble Leadership: Lessons from the Orchestra Pit
The image of an effective leader has traditionally embodied an archetypal male; displaying traits such as assertiveness, competitiveness and self-confidence. The problem for women who seek to project those traits is that people judge men and women very differently. There exists a ‘dual standard’. We have different ‘thresholds’ for these traits, and crossing them can […]
What are the work expectations of Generation Y graduates, and how do they differ from those managing them? Research shows that nearly a third of the UK’s recent graduates are unhappy and dissatisfied with their jobs and bosses. This then, is an important question to consider. Based on findings from a survey conducted in 2011 […]
