Founder and director of the China Supplier 1000 Project, Neale O’Connor, a former visiting associate professor at the National University of Singapore Business School, conducted face-to-face interviews with 1,000 suppliers in China and Hong Kong. Among the core lessons for buyers, Neale writes, is that China retains its strength vis-à-vis other countries, but is facing some […]
Subject: Quality Control
Do Your Managers – Responses to Market Results Damage Profits?
Many managers believe that quality is something that they as managers and decision-makers can control. Quality is internal and stable, unlike prices, which are subject to changing market conditions. Although prices are set internally, of course, these outside market pressures effectively, in the view of managers, take price decisions out of their hands (for example, […]
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Reasons for Product Recalls: Safety on the Line
The past 10 or so years have seen a significant rise in the incidence of product recalls. Multiple sectors and product categories, ranging from toys to automobiles and food to pharmaceuticals, have been involved — and, in some cases, the business and human costs have been immense. (Faults in Toyota cars in 2009 and 2010 […]
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Innovation: Seeing the Wood for the Trees
In 2013 Benner and Tushman’s research was awarded the impressive accolade of ‘Paper of the Decade’ by the American Academy of Management Review. For this reason alone it merits revisiting, but the research also contains findings that are as relevant and useful to businesses today as they were 10 years ago. Put simply, this research finds […]