A flinch is defined as any show of shock, disgust or disbelief in response to a first offer. Do flinches work for negotiators, or are they counterproductive, and end up damaging the negotiation? Past research has shown that making a first offer can put you at an advantage over your counterpart. Which is more effective: […]
Read More… from How to Use Disbelief and Strategic ‘Flinches’ in Negotiations
In the early 2000s, there was a rush by organizations to outsource and offshore many call centres because of the significant cost savings that could be achieved. But offshoring has often led to a reduction in customer satisfaction, so businesses are increasingly bringing their critical customer service call centre operations back ‘onshore’. At the same […]
Read More… from Homeworking Beats Outsourcing: a 6 Step Model
What do we know about the structure of a typical C-Suite? Most corporations are run by one, but the formation of them and the roles that comprise the C-Suite have changed considerably and are continuing to do so. Notably, top management teams have been doubling in size since the mid-1980s. The composition of an organization’s […]
Read More… from How Evolving C-Suite Structures Affect Performance
