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Operational Risk Archives - Page 2 of 3 - Ideas for Leaders

Lean Manufacturing More Effective in Collectivist Cultures

Developed in Japan, lean manufacturing introduced tools, processes and a mindset that eliminated waste and ensured the smooth flow of production without sacrificing quality. Kanban, a system that sounds the alert when a component in the production process is running low, and TPM, a proactive approach to equipment maintenance, are just two examples of lean […]

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Bad Luck Doesn’t Just Happen: The Case of the Costa Concordia

Despite its best intentions, a company may have structures and processes in place that allows it to construct its own misfortune. This is organizational ‘zemblanity’, a term coined by writer William Boyd. Zemblanity is the antonym of serendipity, which, in an organizational context, occurs when an organization purposefully puts itself in position to take advantage […]

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Enterprise Risk Management: Lessons from Canada’s Banks and Burning Platforms

Canadian banks are now strong, stable and profitable. They have become sterling examples of successful Enterprise Risk Management (ERM). Yet, it wasn’t very long ago that Canadian banks were in a worse position than many banks in other countries. Traditionally, Canadian banks had a greater exposure to high-risk assets and loans. Their exposure to less-developed […]

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Better Error Management Can Foster Innovation and Learning

Learning from errors is central to human development. Learning in a business context occurs best when there is a mind-set of acceptance of human error, and furthermore the experimental trials that lead to successful innovation, new processes and better performance necessarily entail errors on the way. Due to the potential costs and negative, sometimes disastrous, […]

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Cyber-Attack Catastrophe: Lessons from a Plausible Risk Scenario

The extensive damage caused by computer hackers accessing the confidential information held within a company’s information technology is, unfortunately, well documented. But beyond compromising millions of customers or accessing company secrets, a cyber attack on an SITE (systemically important technology enterprise) could be even more catastrophic, potentially damaging the global economy and undermining the value […]

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Supply Chain Risk: Diversification Vs Under-diversification

In 1997, a fire at the only Toyota supplier providing the carmaker with P-valves inspired a change of policy: from then on Toyota would dual-source every part. By 2000, however, Toyota, citing the economies of scale possible through single sourcing, once again consolidated its supply chain. Companies that experience a significant disruption in their supply […]

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Buyers Beware: Costs for China Rising

Founder and director of the China Supplier 1000 Project, Neale O’Connor, a former visiting associate professor at the National University of Singapore Business School, conducted face-to-face interviews with 1,000 suppliers in China and Hong Kong. Among the core lessons for buyers, Neale writes, is that China retains its strength vis-à-vis other countries, but is facing some […]

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