Social exclusion has been described as one of the most severe punishments people can mete out to each other. A 2007 report by the UK’s Chartered Institute of Personnel and Development highlighted that people that experience social exclusion may suffer many negative consequences: they cannot think logically and they may engage in aggressive behaviour. At […]
Read More… from How Power Mediates the Effects of Social Exclusion
There is no such thing as a stressful job or a stressful boss; in fact, all stress comes down to something called ‘rumination’ — the mental process of thinking over and over again about a past or future event with which negative emotion is attached. This is the notion put forward by the Center for […]
Imagine rushing into a store to grab a bottle of wine on your way to a dinner party and encountering a salesperson who wants to share their extensive knowledge of wine with you. Although the salesperson is very friendly and very keen to be helpful, he is clearly unaware of your need for rapid service […]
Read More… from The Secret of a Good Sales Assistant: Reading Customer Mood
Emotional intelligence — the awareness and understanding of emotions — has a variety of workplace applications and benefits. Leaders who perceive and relate to the emotions of those they direct are going to be seen as more caring and understanding leaders. Leaders who can better manage their own emotions will also develop more positive relationships […]
Have you heard of the ‘pink elephant in the room?’ If you are a woman in the US, you might be one of up to 70% of women that have experienced this: women bullying women (WBW) at work. Although it is unlikely that most women who bully other women consciously decide do so to destroy […]
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How can leaders recognize and manage their psychological preferences and personality traits? This is the question the authors explore in this article. Interviewing over 2,000 international executives attending leadership programs at Duke University, London Business School and IMD, they identify the most common leadership pitfalls. The authors found that even the most successful executives have […]
In a survey by Staples, Inc. in 2010, three out of four respondents admitted to ‘office-chair envy’ – that is, coveting a co-worker’s office chair. It may sound laughable, but various degrees and forms of envy in the workplace are a reality. Whether it is for the time and attention of senior managers or for […]
Read More… from Envy at Work – Pros and Cons for the Organization
In January 2011, a football commentator found himself unceremoniously fired after he made a remark about the appearance of a female match official, and questioned whether another was capable of understanding the ‘offside rule.’ Many called his comments sexist and ‘prehistoric.’ However, there were also some people that suggested the commentator’s termination was a result […]
Read More… from Political Correctness Helps Expression in Mixed-Sex Teams
By squeezing suppliers and customers hard, particularly in difficult economic times, you can get results very quickly. But it does have a cost of consequences. The last five years have seen a spike in instances of hardball negotiation, with companies exerting very aggressive, often manipulative techniques. Whenever there is a crisis businesses tend to look […]
Read More… from Win-Win Negotiation to Create Long-term Value
Emotional intelligence (EI) has been conceptualized as a key predictor for success at work and job performance in a number of studies. Salovey and Mayer’s definition describes EI as an individual’s capacity to appropriately regulate his/her emotions, which involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and […]
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