Conversations with new people are an important part of most people’s social and professional lives. After such conversations, people often seem to underestimate whether the other person in the conversation enjoyed the conversation and liked them. A series of five studies confirmed what the researchers call the ‘liking gap.’ In the first section of the […]
Read More… from Why Workplace Conversations Are More Successful than You Believe
There is a lot of cultural lore about the power of eye contact as an influencing tool. Business leaders, salespeople and many others have long been urged and trained to engage in eye contact with their audience – whether that is an individual customer or a convention of thousands. It has been taken as read […]
Read More… from In the Eye of the Beholder-When Eye Contact Fails to Persuade
Emotional intelligence — the awareness and understanding of emotions — has a variety of workplace applications and benefits. Leaders who perceive and relate to the emotions of those they direct are going to be seen as more caring and understanding leaders. Leaders who can better manage their own emotions will also develop more positive relationships […]
