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MSM Working Paper Archives - Ideas for Leaders

Integrated IT Outsourcing: Total Package or Total Chaos?

Buying integrated services is now the dominant ‘modus operandi’ for clients in IT outsourcing arrangements. But relatively little is known about how integrated services are co-ordinated and implemented by providers. Combining multiple service components into a single working portfolio can be complex — and often amounts to a major change programme that involves the in-sourcing […]

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Innovation and External ‘Clusters’ in Emerging Markets

A growing body of literature demonstrates the positive impact of regional clusters and networks on innovation. Including links to government agencies and research institutes as well as to similar companies and their distributors and suppliers, intra-cluster ties (ICTs) are seen as a gateway to technical know-how, trade contacts and capital for small businesses. They encourage […]

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