The impact of corporate culture on a firm’s success has been widely studied. A consensus exists among scholars and practitioners that CEOs, through their decisions and behaviors, play a vital role in the development of the culture of their firms. A research study from Stanford and MIT argues that a CEO’s personality is the cornerstone […]
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A new study shows how impactful customer contact can be in terms of employee engagement and organizational results. According to the study, contact with customers elicits the feeling in employees that they are working to help others, that their job is not just a task in a vacuum with no connection to the rest of […]
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