The digital age creates a wide range of new opportunities for innovation. Examples include new marketing outlets through social media; ‘big data’ information on customers and the market; mobile devices that connect companies to customers 24/7; and apps that redefine business models. However, not all C-suite executives have a digital mindset. As a result, innovation […]
Read More… from CIOs: Coach and Communicate with C-suite for Digital Innovation
The increasing sophistication of communication technologies and channels, data analytics, market intelligence, and virtual working in organizations has dramatically increased the strategic importance of information. At the same time, digital literacy in the boardrooms of the organizations this affects remains far too low. This has created a leadership vacuum that the CIO can potentially fill. […]
Read More… from Five Things a New CIO Must Do to Operate as a Business Leader
By digitizing many business processes, organizations have begun to automate operations and how they interact with customers and suppliers. As a consequence, more and more aspects of our working lives are taking place in a virtual world—a world defined and shaped by “bits and bytes,” say James Petter (Vice President at EMC) and Joe Peppard […]
Read More… from Big Data = Big Opportunities: If the CEO Takes the Lead
Despite being well-managed and well-resourced, a large number of companies have failed to see adequate return on CRM investments. This is a definite concern as many invested heavily prior to the recession (between 2000 and 2005, $220 billion was spent on CRM solutions) and will be planning to invest further as the world economy improves. […]
Read More… from Failed CRM Initiatives and How to Avoid Them
