For many strategic decisions such as product development or market expansion, retailers have access to sophisticated information on which to base these decisions. When it comes to customer service, however, the information is less complete. Retailers may have extensive data on customer purchases, for example, but no data on how long those customers stood in […]
Read More… from How Checkout Lines Affect Consumer Purchases
Does bad weather reduce productivity within factories and other workplaces? This is the question that the latest research from Marcelo Olivares of the Columbia Business School and Gérard Cachon and Santiago Gallino of Wharton addresses. The researchers used inventories and productivity statistics covering 10 years for 64 US automobile assembly plants, and matched them to […]
Read More… from Severe Weather: Moderating Its Impact on Productivity
