Emotional Intelligence is the ability to recognize how emotions can affect your behaviour and thoughts, and the behaviour and thoughts of others, and given this awareness, helps you regulate your emotions. Regulating your emotions is especially important in what psychologists label ‘emotional labour’ — work where employees and professionals have to be able to display […]
Author: Newman, Martyn
Why Emotional Intelligence in Business Is Difficult
Although the concept of emotional intelligence (EI) is widely accepted, there is no single accepted way to define EI and measure it in people. One recent metric that has emerged is the Emotional Capital Report (ECR), which examines a series of emotional and social competencies related to EI. Because the ECR includes both personality traits […]
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