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Kipfelsberger, Petra Archives - Ideas for Leaders

How More Customer Contact Creates a More Energetic, Motivated and United Workforce

A new study shows how impactful customer contact can be in terms of employee engagement and organizational results. According to the study, contact with customers elicits the feeling in employees that they are working to help others, that their job is not just a task in a vacuum with no connection to the rest of […]

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