A new study shows how impactful customer contact can be in terms of employee engagement and organizational results. According to the study, contact with customers elicits the feeling in employees that they are working to help others, that their job is not just a task in a vacuum with no connection to the rest of […]
Read More… from How More Customer Contact Creates a More Energetic, Motivated and United Workforce
Issues related to diversity in the workplace have been at the forefront of management research in recent years. Numerous studies have highlighted the benefits of, for example, including more women on boards, combating institutional racism, employing a diverse workforce, etc. Age diversity has also received much attention, with many countries enacting legislation to regulate ‘ageism’ […]
Read More… from Age Diversity and Performance: Negative Stereotypes and HR Policies
Perhaps at one time, ‘corporate burnout’ was attributed to few, mostly C-suite executives. Now, it is much more commonly experienced by employees at all levels of an organization. Increased competition and market pressures means organizations frequently take on more in terms of activities, goals, technologies, etc. than they can handle for a sustained period of […]
