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Brook, Jacques Archives - Ideas for Leaders

Integrated IT Outsourcing: Total Package or Total Chaos?

Buying integrated services is now the dominant ‘modus operandi’ for clients in IT outsourcing arrangements. But relatively little is known about how integrated services are co-ordinated and implemented by providers. Combining multiple service components into a single working portfolio can be complex — and often amounts to a major change programme that involves the in-sourcing […]

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