People react differently to decisions based on what they perceive was the fairness of the outcome as well as the fairness of the process — and whether or not they trusted the decision makers in the first place. For example, if people trust a manager, they are more likely to see both the outcome and […]
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Gaining and retaining influence will forever be a vital component of leadership and this Idea shows that listening has a positive association with influence, over and above verbal expression. "We can process language at 300 to 500 words per minute; however, most people speak around 100 words per minute. The extra capacity makes it difficult […]
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