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How Can Workplace Collaboration Build Trust Across Teams

TPB – Chris Monö: Why Does Workplace Collaboration Fail in Many Companies?

TPB – Chris Monö: Why Does Workplace Collaboration Fail in Many Companies?

Key Concept

Workplaces today face constant change. Teams grow, structures shift, and expectations keep rising. In the middle of this, collaboration often decides whether an organisation moves forward smoothly or struggles with conflict. 

Yet many companies still rely on rigid hierarchies, making it harder for people to work together naturally. Managers carry too much weight, while employees feel their voices matter less. This gap shows why workplace collaboration is such an urgent challenge.


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Transcript

Chris Monö, a Natural Followership Advisor (author and speaker) at Natural Followership, as well as an Organisational Development Manager at a Scandinavian financial services company, has spent years studying these issues. He has worked with fast-moving scale-ups and larger enterprises, giving him insight into different settings.

In his current role, he focuses on building simple processes, breaking down barriers to teamwork, and supporting mid-level managers who balance pressure from senior leaders and frontline staff. 

His view is clear: leadership should be treated as a tool for engagement, not the whole solution. By pairing leadership with followership, he shows how everyone in a workplace can contribute.

Monö also promotes transparency, shared responsibility, and systems that allow people to lead or follow when needed. His book Why We Follow and his writing for the Developing Leaders journal share these ideas widely.

In this article, we will explore the challenges mid-level managers face, the obstacles that block teamwork, and the role of leadership and followership. We will also examine how openness, trust, and shared responsibility can strengthen workplace collaboration and create better results.

 

What Challenges Do Mid-Level Managers Face in Workplace Collaboration?

Mid-level managers deal with pressure from both directions. They answer to senior leaders while also guiding their teams.

This puts them in a difficult spot, trying to satisfy different demands simultaneously. Their work often shapes how well people feel supported and how smoothly tasks get done.

What Challenges Do Mid-Level Managers Face in Workplace Collaboration

Image Credits: Photo by Felicity Tai on Pexels

 

Key Pressures in Their Role

  • Managers spend time setting up processes and building teamwork in startups or scale-ups.
  • In larger organisations, the focus moves to breaking silos and helping teams work together.

The problem is clear. Managers are judged on their own team’s results. Yet they are also asked to improve cooperation with other groups. This creates conflict that is hard to balance.

Why Workplace Collaboration is Central

Strong collaboration often decides how effective an organisation becomes. People work best when they use each other’s skills toward shared goals. Outside of work, this happens with ease. In daily life, leadership shifts depending on who has the right skill. 

Inside companies, contracts and fixed roles make it harder. The structure often forces managers to act as the only authority. This blocks natural teamwork and limits problem-solving.

Engagement and Motivation

A lack of energy at work shows this problem. Many employees do the tasks required but show little passion. This quiet quitting hurts results, even though staff meet formal duties. Managers then face the hard job of building enthusiasm in a rigid system.

The lesson is simple. Organisations need structures that allow people to work together more naturally. Managers struggle when systems get in the way of collaboration, and employee engagement fades. Better design supports both teamwork and motivation.

 

What Stops Workplace Collaboration and How Can Organisations Improve It?

Collaboration often struggles because of routine, not fear. Many employees assume managers alone should solve problems. They stay within their tasks and avoid broader responsibility. 

This puts too much pressure on managers, who must guide, motivate, and deliver results. No one person can carry that weight for long.

What Stops Workplace Collaboration and How Can Organisations Improve It

Image Credits: Photo by Elevate Digital on Pexels

 

Shifting Responsibility

Every employee should play a part in the direction of the organisation. When only managers hold that role, staff feel disconnected from purpose. This lack of connection reduces engagement and weakens performance. 

To improve:

  1. Show purpose clearly: Help employees see how their role matters to larger goals.
  2. Encourage ownership: Allow people to contribute beyond their set duties.
  3. Accept mixed motivation: Some staff feel passionate about the work, while others focus on income. Both are natural.

The Role of Structure in Workplace Collaboration

Purpose alone does not keep people engaged if they feel controlled. When freedom is limited, resistance grows and involvement drops. Strict hierarchies push decisions upward and weaken natural teamwork. 

Systems that reward compliance rather than initiative also hold teams back. A healthier structure balances clear direction with enough space for judgment. This allows employees to act with confidence and share ideas freely.

Practical Steps

Improving collaboration begins with asking a simple question: What blocks teamwork here? Barriers often include unclear goals, rigid rules, or a lack of shared responsibility. 

Removing these issues helps teams work together more naturally. Clear agreements about roles, decision rights, and communication also make a difference.

Simple changes can help:

  1. Share information openly so everyone stays informed.
  2. Involve staff in decisions that affect their work.
  3. Recognize contributions across teams, not just within one group.

When people feel trusted and included, teamwork becomes easier. Collaboration depends less on one leader and more on systems that let employees work together with purpose and freedom.

 

How Can Leaders Create the Right Conditions for Workplace Collaboration?

Leadership is not about control. It is about setting the right conditions for people to succeed. When leaders take center stage, it suggests others matter less, which weakens teamwork.

How Can Leaders Create the Right Conditions for Workplace Collaboration

Image Credits: Photo by Yan Krukau on Pexels

 

Moving Beyond Leader-Centered Thinking

Leadership should be treated as a tool, not the solution itself. The aim is to spark motivation, teamwork, and engagement. 

To support this, organisations should:

  • Focus on shared responsibility, not just individual leaders.
  • Hold open talks about purpose and meaning at work.
  • Address real barriers that stop collaboration.

Encouraging Shared Action

Collaboration should not rely only on titles. Anyone can participate by offering help, sharing ideas, or taking responsibility. This builds stronger teamwork across levels. The goal is to create systems that let everyone contribute this way, rather than leaving it to a few motivated people.

Using Information to Build Trust in Workplace Collaboration

Sharing information openly builds trust and strengthens collaboration. When people have access to updates and data, they feel included. 

They can also make informed choices about their role. While some may worry about transparency, openness helps staff see the real picture and decide how they want to engage.

Culture and Collective Thinking

Culture shapes how people work together. In some places, decisions are top-down. In others, discussion and shared decision-making are the norm. Collective methods may take more time, but they create stronger buy-in. 

When people help shape decisions, they are more likely to support them. True collaboration blends individual freedom with shared responsibility, creating trust and commitment.

 

What Role Does Followership Play in Workplace Collaboration?

Followership lets people take part in decisions without holding full authority. It ensures voices are heard and prevents responsibility from sitting only with managers. This balance lowers conflict and supports stronger teamwork.

What Role Does Followership Play in Workplace Collaboration?

Image Credits: Photo by Tima Miroshnichenko on Pexels

 

Shifting the Focus

Organisations often give too much attention to leadership while overlooking followership. When this happens, leaders carry too much and employees lose interest. The focus should move toward shared purpose. 

Teams must ask why they exist, what they want to achieve together, and what habits or rules hold them back. Honest conversations on these points create clarity and progress.

A Positive Direction for Workplace Collaboration

For most of history, people worked in small groups that naturally collaborated. Hierarchies came later to manage larger societies, but these often limit freedom and lower motivation. 

Today, many workplaces are testing new ways of working, including:

  • Flatter structures that cut down layers of control
  • Team-based systems where groups decide together
  • Models without formal managers that replace control with coordination
  • Greater transparency through open sharing of information
  • Flexible roles where people lead or follow depending on context
  • Collective problem-solving that values input from every level

Not all attempts succeed, but each one teaches how collaboration can improve.

Why Optimism Matters

There are strong reasons to stay hopeful. Many organisations are opening space for employees to play a larger role. The shift is not always steady, but the overall trend moves toward more involvement.

When people feel trusted and included, motivation grows. They see their work as meaningful and part of the bigger picture. 

For organisations, this brings stronger teamwork and better results. Followership is not about reducing leadership. It is about blending both so that shared responsibility drives long-term success.

 

Conclusion

Workplace collaboration works best when people share responsibility instead of leaving it to a few. Managers face pressure from both leaders above and teams below, so they need support, not more control. When structures limit freedom, teamwork suffers, and people lose energy.

True collaboration grows when employees see how their role connects to larger goals. Some feel passion for the work, while others focus on earning a living. Both are valid. What matters is whether people feel trusted to use their skills and contribute.

Moreover, open communication builds confidence. Employees understand challenges and feel part of the solution when information flows freely. This reduces the burden on managers and makes teamwork smoother.

It also creates a culture where people can lead when needed and follow when it helps the group. That said, collaboration does not mean everyone must agree. It means people have a voice and can shape progress together.

Leaders create the space for this, but everyone plays a role in making it real. The conclusion is simple. Organisations thrive when leaders, employees, and systems all support shared responsibility. Workplace collaboration then becomes more than a goal. It turns into a natural way of working that improves teamwork and results.

 

FAQs

Why does workplace collaboration often fail in hybrid or remote teams?

Collaboration can fail when communication tools replace genuine interaction. Remote staff may feel isolated and less engaged without regular check-ins and clear goals.

How can technology support workplace collaboration?

Simple tools like shared platforms, project boards, and chat systems align teams. However, technology only helps when paired with trust and clear roles.

What role does recognition play in workplace collaboration?

Recognition motivates people to contribute beyond their basic tasks. Acknowledging effort across teams strengthens trust and encourages more open cooperation.

How can new employees adjust to workplace collaboration quickly?

Onboarding should include clarity on team goals and ways to contribute. Pairing new hires with mentors also builds confidence and smoother integration.

Can workplace collaboration slow decision-making?

Yes, decisions may take longer when more voices are involved. However, they are often stronger because people support outcomes they helped shape.


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